Delivery Information

Delivery Information

How do you ship?
We ship our products worldwide and all packages are shipped and packaged very discreetly.

·         Our organization’s name nor anything else that would imply the pharmaceutical contents of each package is never indicated on our shipping parcels.

·         Packaging methods are rotated constantly to achieve maximum delivery success!

·         The size of our packages are never larger than what would cause unnecessary suspicion. If the order is too large to fit in one package, it will automatically be divided into two or more smaller packages (while still provided at the price of one shipment handling fee).

·         We also reuse previously used cardboard box materials for packing different products into, because we are an environmentally responsible company. However, this also tends to help increase the possibility that your package is delivered successfully and discreetly.

·         Shipments are sent from various shipping points across different European countries.

How are bulk/large quantity orders handled?
If the order is too large to fit into one package, we guarantee the order will be divided into the necessary amount of smaller packages to lower the risk. No matter how large your order is, we reassure you that the same level of discretion and repackaging is used for smaller sized orders.

Do you ship to P.O. Boxes and APO?
Yes, we do ship to PO Boxes, but currently we unfortunately do not ship directly to APO (Army Post Office) addresses. You may instead use your home/billing delivery address and ask your family/friends to redirect or resend it you once they have received it. Please ensure to notify us of any detailed shipping preferences when you make an order; this way our team can ensure a 99% chance of delivery success.

What is the cost of shipping?
The shipping cost currently is 33.75 AUD.

How do I change my order after I have placed it?
You will be able to edit your order as much as you’d like to up to the point of making a payment. Just log into your account, choose the order ID that you would like to change and then select ‘Edit Order’.

If you would like to add or remove items but your order has already been paid for (and we haven’t dispatched it yet), please submit a support ticket to our customer support team to make the required changes. Please always specify order ID in your ticket message as this makes it easier to find your order so that we can then respond faster.

Where do I send my payment?
Information on how to proceed with the payment is sent to your email after you place an order. In case you didn’t receive it, please contact us and we will ensure you get the information as soon as possible! Please follow the payment instructions carefully to avoid any unnecessary delays.

How long does it take for you to receive my payment?
Payments made by money transfers are normally processed within 2-3 business days of us receiving the proof of transaction from you. If a payment is rejected by the payment processing company (eg. incorrect account information was used) then we will notify you by email and the whole process will start all over again: so pay close attention when making payments to prevent delays! Once the transaction is successful and confirmed, we will ship your order within 24 hours.

How long does the whole process of ordering and shipping take?
We automatically email you instructions on how to make payment immediately after you submit your order. Once the payment has been received, we will process and dispatch your order within 1 business day. Shipping time is normally between 5 and 15 business days (for very remote countries up to 25 business days). Business days are from Monday to Fridays, so bear that in mind before placing your order!

The total delivery time includes shipping via international regular airmail but also includes the time it takes to pass through customs in your country. Please check your ‘Order History’ under your account online and work out the total amount of business days first before contacting us unnecessarily about overdue deliveries. If it has already been over 15 business days and your order still has not arrived however, please contact us and we will look into the reason for the delay and find a possible solution.

How successful are your deliveries?
We ensure that all packages are shipped with maximum discretion. Products are removed from their original boxes and repacked with extreme care and precaution, specifically to keep the sizes of the packages as small as possible. Our organization’s name is not indicated on any packages and shipments are sent from various shipping points established in different countries in Europe, to ensure maximum discretion and the highest probability of successful delivery.

I didn’t receive my order

Your order may not arrive due to two reasons:

1.    It may have been seized at customs.

In this case, please provide us with a scanned copy of the Customs & Excise seizure letter to our email [email protected]

2.    It may have been lost in the mail

If 30 days have passed and you still have not received either a seized letter or your order, please notify us through the contact form on our Contact Us page with your order ID number. Once we have verified that you have not received your order we will reship it immediately.

Can I buy your products in any other way other than from your website?
Since we are specialized in internet mail ordering, our services are only available through our website.

Is this company legit and is it safe to do business with you?
We understand your concerns about this matter since there are many questionable sellers on the internet, making it very difficult for consumers to find a reliable source.

We are a professional mail-order pharmacy selling only the highest quality original products made by well-known pharmaceutical companies.

We are totally legit and have worked successfully for more than 4 years, with a shipment success rate of 99%. We have an online customer support team who can assist you on a regular daily basis (Mondays to Fridays).

It is in our best interest to ensure you are satisfied with our services, so we aim to keep a good relationship with our customers so that they keep coming back.

You can order from us with total peace of mind! We hope you will become one of our many returning customers, because we are only here for you and because of you!

How can I contact you?
Since our services are optimized to be conducted online and worldwide, you are more than welcome to contact our customer support department through our website. Our customer support team works on a regular daily basis and we will answer your email within 1 to 12 hours!

Is a signature required for shipping?
We use registered mail services, so yes this requires a signature when receiving the package. Do not be discouraged by this however, since the only difference is that a registered package has the benefit of you being able to track the parcel… but the rest of the process is exactly the same as for regular mail shipping.